2025 Clear Spring Medicare Certification ExamBy Brian Platte / August 16, 2024 1) Once a beneficiary is enrolled in an MA plan, he/she no longer needs to pay his/her Part B premium. True False 2) What is the name of Clear Spring Health’s Parent Company? a. Group 1001 b. ACME Holdings c. XYC Insurance Group d. GainSpring 3) You can report suspected Fraud, Waste and Abuse (FWA) by: a. Calling CSH compliance hotline 866-467-6958 b. Email the compliance email box Compliance@clearspringhealthcare.com c. Contacting Clear Spring Health’s Sales Leadership d. All the above 4) Which product does Clear Spring Health NOT offer in ANY of its states? a. HMO b. PPO c. Medicare Savings Account d. Chronic Special Needs Plans (CSNP) 5) Which of the following is NOT a consequence for those who engage in non-compliant behavior? a. Written letter of apology b. Corrective action plan (CAP) c. Retraining and/or retesting d. Possible suspension of selling privileges or termination. 6) What number should agents use to identify themselves when submitting an enrollment form for Plan Year 2025? a. MBI (Medicare Beneficiary Identified) b. SSN c. Driver’s License Number d. NPN (National Producer Number) 7) When is the welcome kit mailed? a. Within 7 days of enrollment form receipt. b. Within 10 days of enrollment form receipt. c. Within 90 days of effective date. d. Within 10 days of a member’s effective date. 8) If a broker identifies an error AFTER the enrollment form has been submitted, how should the broker proceed? a. Resubmit a new enrollment form. b. Contact Broker Services to ask for guidance c. Call the Compliance Hotline d. All the above 9) If a contracted broker wants Enrollment Kits shipped directly to them, they must order via the Broker Portal. True False 10) Brokers must achieve an 85% or higher within three (3) attempts on the certification exam? True False 11) A required ______ waiting period between the signing of a Scope of Appointment (SOA) form and meeting between the beneficiary and broker. a. 24 Hr. b. 12 Hr. c. 72 Hr. d. 48 Hr. 12) CMS or Clear Spring Health May engage in monitoring and oversight to ensure adherence to CMS and CSH guidelines True False 13) Clear Spring Health has three (3) processes in place to address broker submitted applications that are missing required and/or critical information. Which of the following is NOT one a. Incomplete Application process b. Request for Information (RFI) process c. Missing PCP process d. Recertification process 14) With the Clear Spring Health Better Health 4 You program you can earn rewards for all the following EXCEPT: a. Transportation b. Annual Flu Vaccine c. Annual Wellness Exam d. Colorectal Screening 15) Clear Spring Health Utility benefit is offered on all plans EXCEPT a. HMO b. PPO c. CSNP ResultsVote