2025 BCBS of Tennessee Medicare Certification Exam

Who should the member contact for plan questions or problems once enrolled in the plan?

If a member chooses to cancel or withdraw an enrollment application or terminate enrollment in a plan once the enrollment application has been submitted, you as the agent must ______________________.

Of the options below, which may be used to submit a Scope of Appointment to BlueCross?

To complete your Medicare Advantage training, you must pass ________.

If agent Jose Sanchez is assisting member Greg Thomas and would like to be his agent of record, what steps should be taken?

To what email address would you submit a BlueElite (Medicare Supplement) form?

Regarding medications: What information does BlueCross expect you to review with the prospect prior to enrollment in an MA plan?

Broker Support is available to assist you _______ .

When you have questions regarding completion of your BlueCross Medicare Advantage certification, you should contact which email address?

When submitting the Scope of Appointment, you should always remember to include your _______.

Of the four types of enrollment submission, which is the preferred method?

How long do you have to submit the enrollment form from the date it is signed?

What tool does BlueCross provide for you to submit notes taken during the meeting with a prospect?

Scope of Appointment (SOA) form is required 48-hrs prior to any 1:1 marketing meeting regardless of location. The exceptions to the 48-hr rule are: ______.

If a member chooses to have premiums deducted through Electronic Funds Transfer (EFT), how quickly will the first deduction be made from the member’s account?

Where can you find a BlueCross Scope of Appointment (SOA) form for download prior to a marketing appointment?

Changing a beneficiary's plan may have which effects on their current coverage?

In what instance are you able to use a P.O. Box on the enrollment form?

When using the “I am new to Medicare” attestation for enrollment, which of the scenarios applies?

If you receive an email inquiry about a Medicare Advantage complaint, you should treat it as ______.

What tools are available to you by registering and logging into BlueAccess at www.bcbst.com?

In the case of an individual using their ICEP when the MA enrollment is received within the three months prior to the Part B effective date and the member has delayed Part B enrollment and receives notification after the Part B effective date, BlueCross will need _________________.

Agent Oversight is responsible for ______________________?

How does BlueCross verify your CMS Rules and Regulations training [AHIP or Pinpoint Medicare]?(

The individual is eligible for FEMA SEP when: