2025 MyTruAdvantage Medicare Certification ExamBy Brian Platte / September 14, 2024 Did you receive and discuss the 2025 Agent Commission Schedule? Yes No Did you receive the SIHO/MyTruAdvantage Policy & Procedures and Standards of Conduct/Code of Conduct via email? Yes No Do you record all phone calls that result in signing up a member in MyTruAdvantage? Yes No I agree that I will discuss with all potential members the MyTruAdvantage plans with accuracy before enrolling. I will confirm that the member is a good fit for the plan based on network, formulary, and location. Agree Disagree In addition to understanding MyTruAdvantage plan certification information, I agree that I understand and will follow all applicable Medicare regulations and guidelines around selling Medicare Advantage plans to beneficiaries. Agree Diagree Can a member disenroll from a plan and enroll in a different plan if they feel they received inaccurate information when signing up under the “Other Exceptional Circumstances” SEP? Yes Yes, they must call 1-800-MEDICARE to make a request so a customer service representative can determine whether the beneficiary is eligible for the SEP for Other Exceptional Circumstances and process the beneficiary’s requested enrollment change. No Can a broker produce materials that have MyTruAdvantage information. No Yes, but must first submit to MyTruAdvantage for approval/disapproval Do brokers need to submit dates and times of public presentations that include MyTruAdvantage material to MyTruAdvantage? Yes No I understand, acknowledge, and follow the Scope of Appointment guidelines provided by CMS including the 48 hour cooling off period when required and maintaining a copy in the original submission for the 10 year rule Yes No Do MA members have assistance beyond LIS for their Part D Copay payments? No Yes, M3P (Medicare Prescription Payment Plan) Who must sign the enrollment request form? No one needs to sign It must be the applicant regardless of their ability The prospective member listed on the form or their verified representative Which of these documents should be used to best define benefits? Annual Notice of Change (ANOC) Provider/Pharmacy Directory Evidence of Coverage (EOC) Formulary Summary of Benefits What new program offers a capped monthly premium for Part D drug copays/coinsurance? LIS M3P (Medicare Prescription Payment Plan) This is not possible ResultsVote
